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I’ve been hearing on the online grapevine for quite a while that location based social networks are “the new next big thing” in social media. Because I spend part of my professional existence writing about the emerging opportunities in online marketing (yes, there is another book coming… honest… any time now ;-) ), I figured I’d better have a little look.

So I signed up for a foursquare account, and have been semi-dutifully checking in using my iPhone whenever I’m out and about and can get a signal (still patchy enough here in West Cork… although Vodafone Ireland assure me they’re working on it ;-) ).

Initially checking in on foursquare is a bit of a buzz… you get a curious thrill from signing in somewhere new, building your points tally, becoming mayor of your favourite locations and checking your position on your personalised “leaderboard”.

But that soon wears off, and you’re left wondering… why?

While I can appreciate some of the benefits of location based networks for helping to connect you with friends, colleagues and acquaintances when you’re living in, say, New York, London, Paris… and perhaps even Dublin, outside the large population centres that potential utility wanes quickly.

What’s the use of checking in to places you add yourself, only visit yourself and become mayor of yourself? That pretty much sums up my experience of using FourSquare in West Cork.

Even in Cork City, most of the places I visit I have to add to foursquare myself, and there appear to be relatively few businesses offering any sort of incentives to foursquare users.

Perhaps it’s because things are still very much in the “early-adopter” days for location based social software. We haven’t reached that critical mass – the fabled “tipping point”. You need volume to realise the true utility of social software… it only becomes valuable when enough people you know use it as part of their daily routine.

The other question that quickly rises to the fore is this: do we really want other people knowing exactly where we are every hour of the day? I’m not so sure that we do.

All sorts of privacy concerns are emerging as growing numbers of us choose to broadcast our precise location to the world. Some media commentators even suggest that foursquare could be a stalker’s dream – not to mention a boon to would-be-burglars. Others question the value of the “check-in” as location-based social currency.

At the moment foursquare is little more than a game – a curiosity – outside main urban population centres. I suspect that statement probably holds true for many users even within our larger cities. They’re using foursquare (and the same applies to gowalla, brightkite and other location based services) to check-in, amass points, win badges and earn rewards, rather than to connect in any meaningful way with their network of friends and colleagues.

Will foursquare and it’s ilk become truly useful social, and eventually even commercial tools? I guess that really depends on their ability to fuel continued uptake, keep people engaged beyond an initial fascination with the “game”, and on finding a way to add real value to the process of “checking in”.

Where do you think location based social applications are heading… are they useful or not… would you use them… what are the benefits and/or risks?

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Stop Signs, High Springs

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Do your e-mail marketing, newsletter and update e-mails arrive in your customers’ inboxes from an anonymous “noreply” e-mail address?

I get these all the time, and it always astonishes me that, in an era of consumer interaction and engagement, brands continue with this bizarre practice. Essentially you’ve just put up the equivalent of a big red stop sign that discourages your prospects and customers from getting in touch with you directly.

I don’t know about you… but to me that sounds like a bad idea.

Make it easy for your customers to contact you

As a business trying to connect and communicate online (and if you’re sending out a marketing e-mail or newsletters that’s exactly what you’re doing), the last thing you should be doing is putting up barriers between you and the people you want to do business with.

If you’re building an opt-in mailing list and sending e-mail to your customers / prospects (and you really should be) here are a few basic tips to bear in mind

  • ALWAYS use a real e-mail address… one that somebody monitors and responds to.
  • Manage your mailing list properly so that you’re only sending mail to people who want to receive it. Professional e-mail services like Benchmark Email, AWeber or Newsweaver are affordable and scalable, and make it incredibly easy to automate your list management and organise your e-mail marketing.
  • Always add value for your audience even if… no especially if… you’re trying to sell them something. Offer helpful information, link to useful online resource, or an entertaining piece of content… your goal every time should be to make your readers glad they opened your e-mail.
  • And… whatever you do… don’t instruct your customers NOT to reply to your e-mail!
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Partial map of the Internet based on the Janua...

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My co-author, on Understanding Digital Marketing, Damian Ryan, is speaking at Internet World 2010 in London tomorrow on things businesses can do to enhance their online marketing. He asked me for my 2c worth of input as he prepared his presentation. So last night I jotted down five key points in a quick email. Today I thought I’d share them with you here:

  • Digital marketing isn’t about technology: it’s about people. Digital technology just allows people (marketers / businesses / brands) to communicate with other people (customers / prospects / markets) in more relevant, engaging and interactive ways. Don’t jump from bandwagon to digital bandwagon, make informed and considered decisions on the best ways to reach out and engage with your particular audience.
  • Measure, listen, learn and adapt: your best source of intelligence on exactly what makes your customers tick is… your customers. Measure everything that you can and use the data intelligently to refine your offering based on your customers’ online behaviour. Even when direct measurement is more difficult (on other people’s online real estate, like social media sites), listen to what they’re saying, learn from it and deliver what they’re looking for.
  • Don’t expect something for nothing: You have to invest if you want success… time… money… both. If you “rolled your own” newspaper ad and ran it in a low-cost or free local newspaper for pennies you wouldn’t expect the same response rate as you would from a professionally produced ad strategically placed in a national newspaper or magazine. It’s the same online. While you tend to get more “bang for your buck” on the internet, you still need to invest if you want to make a bang.
  • Don’t be afraid to lose control: control is an illusion in advertising… it always was, only now the illusion is exposed for all to see. Now we’re not pushing a message, we’re participating in a conversation. Try controlling a conversation in the real world. Force someone to listen to your one-sided diatribe and pretty soon you’ll find they’ve moved on to talk to somebody more interesting.
  • Be relevant, be engaging… be useful!: people want to be delighted. They want the brands they love, and the company’s they choose to do business with to engage with them in a meaningful way… they want you to deliver timely, relevant information that’s genuinely useful to them. Imaginative use of digital marketing offers brands countless and exciting new ways to delight their customers, foster brand advocacy and build enduring, mutually beneficial relationships. It just takes a bit of imagination, commitment and drive!

What are your top tips for businesses looking to connect with their customers online? Please share them in the comments below.

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